Email the site maintainer
This address is for gameplay feedback, accessibility issues, content corrections, privacy questions, and advertising enquiries. We do not ask for payment information or passwords to help with a game issue.
What to include in a bug report
- The device and browser, such as iPhone with Safari or Windows with Chrome.
- The page you were on and whether your phone was portrait or landscape.
- The steps immediately before the problem: selecting a tile, requesting a hint, finishing a round, opening Scores, or entering a Sudoku number or note.
- What you expected and what actually happened. For a score question, include the previous score and the pair or hint involved.
A screenshot can help with a covered tile or a layout problem. Crop out account details, private browser tabs, and other personal information first. An unfinished Mahjong round is not saved, so capture the problem before refreshing. Sudoku normally saves your current puzzle in this browser; include its difficulty and the affected row and column in your report.
Before sending a score or rules question
A visible tile may still be covered or blocked on both horizontal sides. See the open-tile examples. Hint penalties are described with numbers in the Hint cost table.
Records exist only in the browser where they were submitted. We cannot restore them after that browser's site data has been cleared. The personal-record explanation covers what is and is not saved.
Sudoku questions
For number-entry, Notes, timer or saved-progress questions, see the Sudoku guide. Red numbers identify a repeated value in a row, column or box; the absence of red does not prove an entry is the final answer. We cannot recover progress after site data is cleared because the puzzle is stored only in your browser.
Privacy and content enquiries
For an email-data request, contact us from the address used in the original conversation where possible. Describe the message you want corrected or deleted without sending identity documents. For a content or artwork concern, include the page address and enough information to identify the material.
Read the privacy policy for information about local scores, hosting, and advertising. We cannot change a browser record remotely because there is no shared scores database.